Terms & Conditions
Welcome to Baaz Removalists. These Terms & Conditions govern the provision of removal and relocation services by Baaz Removalists (“we”, “our”, “us”) to our customers (“you”, “your”). By booking or using our services, you agree to be bound by these Terms & Conditions.
These Terms are intended to comply with the Australian Consumer Law (ACL) under Schedule 2 of the Competition and Consumer Act 2010 (Cth) and other applicable Australian laws.
1. Definitions
Booking means your confirmed reservation for removal services.
Goods means all items being transported.
Move means the relocation service provided by Baaz Removalists.
Working Time means the time charged from commencement until completion of the booked service, including loading, transport and unloading unless otherwise agreed.
2. Booking & Acceptance
All bookings are subject to availability.
A booking is confirmed only after written or verbal confirmation from Baaz Removalists.
You must provide accurate information regarding:
Pickup and delivery locations
Property access
Inventory
Staircases, lifts or difficult access
Parking availability
Special handling requirements
Failure to disclose relevant information may result in additional charges or delays.
3. Quotes & Pricing
All quotations are estimates based on the information provided at the time of enquiry.
Your final invoice may vary where:
Additional items are added
Access conditions differ from those advised
Waiting time occurs
Additional labour is required
Parking restrictions increase moving time
Heavy or oversized items require special handling
Unless otherwise stated:
Rates are charged in accordance with your accepted quotation.
Travel charges may apply.
GST will be included where applicable.
4. Payment Terms
Payment is due immediately upon completion of the move unless otherwise agreed in writing.
We accept:
Cash
EFTPOS
Credit/Debit Cards
Bank Transfer
Late payments may incur reasonable recovery costs permitted by law.
5. Cancellation & Rescheduling
You may cancel or reschedule your booking by contacting us.
More than 24 hours’ notice: No cancellation fee (unless otherwise agreed).
Less than 24 hours’ notice: A cancellation fee may apply.
If our crew arrives and cannot complete the move due to customer-related reasons, the minimum booking charge may apply.
6. Customer Responsibilities
You agree to:
Ensure someone aged 18 years or older is present during pickup and delivery.
Pack all goods safely unless professional packing services have been booked.
Disconnect appliances before collection.
Empty refrigerators and freezers.
Drain washing machines where applicable.
Secure fragile items.
Remove cash, jewellery, passports, legal documents and valuables before moving.
7. Prohibited & Restricted Goods
For safety and legal reasons we will not transport:
Dangerous goods
Flammable liquids
Explosives
Firearms
Ammunition
Illegal substances
Toxic chemicals
Gas cylinders unless properly prepared
Live animals
Perishable food unless specifically agreed
We reserve the right to refuse transport of any item that presents a safety risk.
8. Access & Site Conditions
Additional charges may apply where:
Multiple flights of stairs are involved
Lift access is unavailable
Long carrying distances are required
Parking restrictions delay loading
Difficult terrain prevents normal access
Large furniture requires dismantling or specialised equipment
Customers are responsible for obtaining any necessary building approvals, lift bookings or parking permits.
9. Delays
While we aim to arrive within the scheduled timeframe, arrival times may be affected by circumstances beyond our reasonable control, including:
Traffic congestion
Road closures
Weather events
Vehicle breakdowns
Accidents
Government restrictions
Emergency situations
We will notify you as soon as reasonably practicable if delays occur.
10. Damage & Loss
Baaz Removalists exercises reasonable care and skill when handling your goods.
Customers should inspect all goods upon delivery.
Any claim for loss or damage should be reported in writing within 48 hours of completion of the move.
We are not liable for damage resulting from:
Poor customer packing
Normal wear and tear
Pre-existing damage
Fragile items not disclosed
Mechanical or electrical failure of appliances
Goods packed by the customer
Items prohibited under these Terms
Nothing in these Terms excludes or limits any consumer guarantees that cannot legally be excluded under the Australian Consumer Law.
11. Insurance
Baaz Removalists maintains appropriate business and public liability insurance.
Our insurance does not automatically provide comprehensive cover for every item being transported.
Customers transporting valuable or irreplaceable goods are encouraged to obtain separate transit insurance for additional protection.
12. Limitation of Liability
To the extent permitted by Australian law:
We are not liable for indirect or consequential losses.
We are not responsible for delays beyond our reasonable control.
Our liability is limited where permitted by law.
Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.
13. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to remedies where services fail to meet consumer guarantees, including where services are not provided with due care and skill or are not fit for their intended purpose.
Nothing in these Terms limits your statutory rights.
14. Force Majeure
We are not liable for failure or delay in performing our obligations where caused by events beyond our reasonable control, including:
Floods
Bushfires
Storms
Earthquakes
Pandemics
Industrial disputes
Government actions
Power failures
15. Privacy
We collect and handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
Personal information is used only for:
Providing our services
Processing payments
Customer support
Legal and regulatory compliance
16. Complaints
If you are dissatisfied with our services, please contact us promptly.
We aim to resolve complaints fairly and efficiently.
If a dispute cannot be resolved directly, either party may seek assistance through the appropriate Australian consumer protection authority or other lawful dispute resolution processes.
17. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
Any disputes shall be subject to the jurisdiction of the courts of Queensland.
18. Amendments
Baaz Removalists may update these Terms & Conditions from time to time.
The latest version will always be available on our website.
Contact Us
Baaz Removalists
📞 Phone: 0466 942 786
📧 Email: info@baazremovalist.com.au
🌐 Website: www.baazremovalist.com.au
📍 Service Area: Brisbane, Gold Coast, Sunshine Coast & Surrounding Areas
Consumer Notice
Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where such rights cannot legally be excluded.
By booking or using Baaz Removalists’ services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.