Privacy Policy
At Baaz Removalists (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our removalist services, visit our website, or otherwise interact with us.
By using our website or engaging our services, you agree to this Privacy Policy.
1. Who We Are
Baaz Removalists provides residential and commercial moving services throughout Australia.
If you have any questions about this Privacy Policy or how we manage your personal information, please contact us using the details at the end of this policy.
2. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business functions, including:
Identity Information
Full name
Date of birth (where required)
Business name (if applicable)
Contact Information
Mobile number
Email address
Postal address
Pickup and delivery addresses
Service Information
Booking details
Moving dates
Inventory information
Property access details
Special moving requirements
Payment Information
Payment confirmation
Transaction details
Billing information
Please note: Credit or debit card information is securely processed by our third-party payment providers. Baaz Removalists does not store complete card details.
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Referral website
Cookies and analytics information
3. How We Collect Personal Information
We collect personal information:
Directly from you
Through our website enquiry forms
By telephone
By email
Through social media enquiries
During the booking process
Through customer surveys
Via cookies and analytics tools
From third parties where authorised or permitted by law
4. Why We Collect Personal Information
We collect and use your information to:
Provide removal and relocation services
Prepare quotations
Confirm bookings
Process payments
Deliver customer support
Communicate regarding your move
Respond to enquiries
Improve our services
Manage our website
Prevent fraud
Comply with legal obligations
Maintain business records
Where permitted by law, we may also send you promotional material regarding our services.
5. Marketing Communications
We may contact you regarding:
Special offers
Promotions
Company updates
Service reminders
You can opt out of receiving marketing communications at any time by:
Clicking the unsubscribe link in our emails
Contacting us directly
We will respect your marketing preferences.
6. Cookies and Website Analytics
Our website may use cookies to:
Improve website functionality
Remember your preferences
Analyse website traffic
Improve customer experience
We may also use services such as:
Google Analytics
Meta (Facebook) Pixel
Google Ads Conversion Tracking
These services may collect anonymous usage information.
You can disable cookies through your browser settings, although some website features may not function correctly.
7. Disclosure of Personal Information
We do not sell your personal information.
We may disclose your information to:
Employees
Removal crew members
Contractors
Payment processors
IT service providers
Website hosting providers
Professional advisers
Insurance providers
Government agencies where required by law
Courts or regulatory authorities where legally required
We only disclose personal information where reasonably necessary.
8. Overseas Disclosure
Some third-party service providers (such as cloud storage, website hosting, email services, or analytics providers) may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure those providers handle your personal information in accordance with Australian privacy laws.
9. Data Security
We take reasonable measures to protect your information from:
Unauthorised access
Loss
Theft
Misuse
Interference
Modification
Disclosure
Security measures may include:
Secure servers
Password protection
Encryption where appropriate
Restricted staff access
Secure payment processing
Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
Deliver our services
Meet legal obligations
Resolve disputes
Maintain financial records
Comply with taxation requirements
When information is no longer required, it is securely destroyed or permanently de-identified.
11. Access and Correction
Under the Privacy Act 1988 (Cth), you may request access to personal information we hold about you.
You may also request correction of information that is:
Inaccurate
Outdated
Incomplete
Misleading
To make a request, please contact us using the details below.
We may refuse access only where permitted by Australian law.
12. Complaints
If you believe we have breached your privacy rights, please contact us first.
We will investigate your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing personal information.
14. Children’s Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Australian law
Business practices
Technology
Services offered
The updated Privacy Policy will be published on our website with the revised Effective Date.
16. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Baaz Removalists
📞 Phone: 0466 942 786
📧 Email: info@baazremovalist.com.au
🌐 Website: www.baazremovalists.com.au
📍 Service Areas: Brisbane, Gold Coast, Sunshine Coast & Surrounding Areas
Australian Privacy Statement
Baaz Removalists is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect only the personal information reasonably necessary to provide our services, protect your information with appropriate safeguards, and handle it in a transparent, lawful, and fair manner.
By using our website or booking our services, you acknowledge that you have read and understood this Privacy Policy.